Leading a logistics team has always been a challenging role and the demands are even greater in today’s environment. The effectiveness and efficiency between those who simply “manage” versus those who “lead” is marked.
Highly functioning logistics leaders in warehouse and transportation roles know themselves, their teams and their customers. They maximize the potential of their teams and are viewed by customers as partners, not suppliers.
This six-hour workshop is instructed by Jack Tongue, a dynamic learning and development leader with over 30 years’ experience in the creation, development and delivery of training solutions designed to support business goals and initiatives. He has managed learning and development programs for a broad range of companies including Penske Logistics, LSI, Agere Systems, Lucent Technologies and AT&T Microelectronics.
Course content
This six-hour course explores:
- Leading in a logistics environment
- Knowing yourself:
- Behavior style assessment
- Developing self-awareness
- Prioritizing time and tasks in a logistics world
- Knowing your team:
- Individual behavior style interaction
- Team building and effectiveness
- Communicating purposefully:
- Team and individual dynamics
- Listening skills and blocks
- Dealing with difficult situations
- Knowing your customer
- Interacting with customer behavior styles
- Building customer relationships
- Knowing your customer’s business
- Balancing business and customer demands
- Goal alignment
- Continuous improvement
This workshop is ideal for new and experienced logistics leaders, who will learn skills, best practices, and tools to effectively meet business and customer demands.
Schedule and registration
Course details and registration information coming soon!
